Quality System
The goal of the NAL Quality System is to ensure that business operations are conducted with the highest standards of professionalism in the industry. To achieve this goal, it is necessary that NAL provide not only scientifically sound, well documented, and regulatory compliant data, but also provide the highest quality service experience available in the industry, NAL’s Quality System is designed to provide a framework for continuous improvement within the organization, minimize systematic error, and to encourage constructive, documented problem solving.
Policy
Through the use of dedicated mobile laboratories and chemists it is NAL’s policy to:
• Provide high quality, consistent, and objective environmental testing services that meet all federal, state, and municipal regulatory requirements.
• Generate data that are scientifically sound, legally defensible, meet project objective, and are appropriate for their intended use.
• Provide NAL clients with the highest level of professionalism and the best service practices in the industry.
• Build continuous improvement mechanisms into all laboratory, administrative, and managerial activities.
• Maintain a working environment that fosters open communication with both clients and staff.
Management Commitment to Quality Assurance
NAL management is committed to providing the highest quality data and the best service in the environmental testing industry. To ensure that the data produced and reported by NAL meet the requirements of its clients and comply with the letter and spirit of municipal, state and federal regulations, NAL maintains a Quality System that is clear, effective, well communicated, and supported at all levels in the company.
Proficiency Testing
NAL analyzes Proficiency Test (PT) samples as required for accreditation and as outlined in the National Environmental Laboratory Accreditation Conference (NELAC). NAL’s VOC, SVOC, and Inorganic mobile laboratories participate in the PT program semi-annually for each area of testing and matrix for which they are certified.